Privacy Policy
Effective Date 06/01/2026
At CITA EV Charger, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices you have when using our website, services, and mobile apps in Pakistan. By using our website or services, you agree to the terms in this Privacy Policy.
1) Policy Scope
This Privacy Policy applies to information collected by CITA EV Charger, Cita Smart Solutions, and any company within the CITA group when you access our websites, services, and smart device applications in Pakistan.
This policy does not apply to:
- Third-party websites or services linked from our platforms
- Any service recommended by third parties
- Social media platforms that host our channels (e.g., Facebook, Instagram, X/Twitter, Snapchat)
Please review third-party privacy policies separately.
2) Information We Collect Automatically
When you use our website or apps, we (or our service providers) may use tools like cookies, web beacons, tags, scripts, and similar technologies to collect certain information automatically.
This may include:
- Pages you visit and how you use our site
- Your browser type and device type
- IP address and approximate location
- General usage patterns (for analytics and performance)
We use this information to:
- Improve our website and services
- Remember your preferences and settings
- Support login and authentication
- Measure visits and understand how users interact with our content
- Evaluate marketing and advertising performance
This helps us offer better EV Charging Solutions across Pakistan.
This policy does not apply to:
- Third-party websites or services linked from our platforms
- Any service recommended by third parties
- Social media platforms that host our channels (e.g., Facebook, Instagram, X/Twitter, Snapchat)
Please review third-party privacy policies separately.
3) Device Information
We may collect technical information about the device you use to access our services, such as:
- IP address (or proxy server address)
- Operating system details
- Browser type
- Mobile device identifiers (if using mobile apps)
- Internet provider or mobile carrier
- Referring source (e.g., a search engine, ad, or another website)
4) Location Information
If you allow location permissions (especially within the app), we may collect location data related to:
- Your device location
- The charging stations you use in Pakistan
We use location data to:
- Show nearby charging stations
- Provide local service information
- Support route planning during your journey
You can turn off location sharing at any time through your device settings. Some features may become limited if location is disabled.
5) Information You Provide to Us
Some parts of our website may be used without sharing personal information. However, if you contact us, register, request support, or fill out forms, we may collect information such as:
- Full name
- Phone number
- Email address
- City/location in Pakistan
- Any details you share in your message
This helps us respond to your requests and provide support as an EV charger service provider.
6) Emails and Communication
We may contact you by email, phone, SMS, social media, or other channels for:
- Customer support and service updates
- Account or security notices
- Marketing messages (only if you opt in)
You can opt out of promotional emails anytime by:
- Clicking the “unsubscribe” link in the email, or
- Emailing us to request removal from marketing lists
Please note: we may still send important service-related messages even if you opt out of promotions.
7) Surveys and Feedback
Sometimes we may run surveys through our website, app, or trusted third parties. If you participate, we may use your responses to:
- Improve our services
- Develop new features
- Understand customer needs in Pakistan
Where required, we will ask for permission before using survey data. You can opt out by contacting us.
8) How We Share Information
We do not sell your personal information. We may share data only in the following situations:
a) Business Partners and Vendors
We may share data with carefully selected partners who help us deliver services, such as:
- Customer support and operations
- Installation and service coordination
- Sales and marketing support
These partners may only use your data for CITA-related services and must protect it.
b) Analytics and Advertising Tools
We may use analytics tools (such as Google Analytics or similar) to understand how our website is used and to improve performance. These tools may use cookies and tracking technologies.
We may also use such data to measure ad campaigns and improve relevance.
c) Legal Requirements
We may share information when required by law in Pakistan, including to:
- Comply with legal process, court orders, or regulatory requests
- Protect user safety, prevent fraud, or enforce our rights
d) Business Transfers
If CITA changes its business structure (such as a merger, acquisition, restructuring, or sale), user information may be transferred as part of the business assets. Any new policy updates will be posted accordingly.
9) Public Content
If you post comments, images, or information publicly (for example on social media or public forums), we cannot control how others use that information. Please share carefully.
10) Permissions (App and Platform Use)
When you use the CITA app or related smart platforms, we may request permissions such as:
- Location: to find nearby chargers and support routing
- Camera/Photos: to scan QR codes or upload profile images
- Storage: to save preferences or download invoices
- Notifications: to send charging updates and alerts
You can revoke permissions anytime through your device settings, but some features may not work properly.
This supports smarter operations for Smart EV Charging Solutions in Pakistan.
11) Do Not Track (DNT)
Some browsers offer a “Do Not Track” setting. Because DNT signals are not consistent across browsers, we may not respond to DNT signals.
12) Your Rights and Access Requests
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete information (where legally allowed)
For security, we may ask for identity verification before processing your request.
We aim to respond within a reasonable time, and where possible, within 30 days.
13) Data Retention
We keep personal information only as long as needed to:
- Provide services and support
- Meet legal and regulatory requirements
- Maintain billing, tax, and compliance records in Pakistan
In some cases, we may not be able to delete specific records if we are legally required to retain them.
14) Age Restriction
Our services are intended for users aged 17 years or older. If local law in Pakistan allows different requirements, we will follow the applicable law.
15) International Transfers (If Applicable)
If your information is transferred outside Pakistan (for example, to cloud or service providers), we will take reasonable steps to ensure it is protected through appropriate safeguards and contractual controls.
16) Security
We use reasonable security measures to protect your information, including secure access controls and encryption where applicable. However, no internet system is 100% secure.
Please protect your account by:
- Using a strong password
- Avoiding sharing login details
- Not sending confidential information via unencrypted channels (like email or messaging)
17) Changes to This Policy
We may update this Privacy Policy to reflect improvements in services, legal requirements, or new features. Any updates will be posted on our website, and significant changes may be communicated directly where appropriate.
Contact Us (Pakistan)
If you have questions about this Privacy Policy or want to request access/correction/deletion of your data, contact us:
Email: sales@citaevcharger.com.pk
Pakistan Support: tel:+923107125385
